Patient
First of all I would like to say Dr. Sweterlitsch himself is a fabulous Dr he has been nothing short of amazing to my mother in past cases and her present one. He takes his time and explains things really well. For him I would give 5 stars without hesitation. His staff is the reason for the less than par review. His staff especially his front desk receptionists leave A LOT to be desired. My mother had called several times since she had a second opinion from Henry Ford from the Dr himself (take note: a second opinion from Sweterlitsch means a REFERRAL). After hearing nothing for a week and a half my mother called to see what was going on and his staff was rude, snippy, and condescending to say the least. They constantly put the blame on the patient and took no responsibility on themselves after repeated calls and an office visit I am disgusted with his staff and will not go out of my way to promote this office ESPECIALLY it's staff anytime soon. It's such a shame because Dr. Sweterlitsch himself is a wonderful Dr and I wish there was a way to communicate with him directly rather than go through his degrading personnel they call staff.