Patient
Be careful! The negligence of Dr Chavali's office staff is dangerous. Kathryn was "too busy" over a three-day-period to phone in an urgent referral from Valley Gastroenteeoligists to a local surgeon (and I personally have observed her on obviously personal phone calls that lasted more than ten minutes). I finally walked into the surgeon's office with a copy of the referral, and the surgeon performed the surgery four days later, avoiding a serious complication that was likely if the surgery had been delayed.