Circle Health Merrimack Valley Internal Medicine Associates

I have been going to this practice for 20 years plus . very friendly and knowledgeable staff,they have a lab on site,Dr Bertos he's excellent with good bedside manners,and cares about you ( the whole person) which is great,they book appointments for you if you have to see any specialists, reordering medications,communicating with the doctor/ staff is thru their app ,I'm telling you this app is a God sent ,and they respond in a timely manner,can't go anywhere else ,love going where they know my name !!!! Keep it up ,even after hours and weekend coverage is excellent,they have many covering doctors, you know u are in good hands when you go there

Routine physical with standard tests. They billed incorrectly and my insurance didn't cover it. I spent hours trying to get this resolved and they did not help me. I researched the correct codes, confirmed with my insurance and Merrimack valley internal medicine said the code I had were wrong. I eventually burst into tears after calling them countless times and then going in person twice. I just paid the almost $300 and never went back. Also during the visit I shared two major and painful issues and the doctor paid little to no attention. She gave me a sheet of exercises to do, which I had already explained I'd been doing to no avail. She didn't exam the feet or hands which is where I complained of pain. I left feeling invisible - maybe even not believed.

The office staff doesn't know which health plans they accept? Also takes days to get a return call. Oh and the doctor your daughter wanted to see who is listed as accepting pts is going on maternity leave....may be a great practice, if you can get in the door. Good luck.

I hate this place and will be finding a new GP rather than deal with this office. The appointment line never calls back even after leaving multiple messages. Your only way to reach someone is to repeatedly spam call them until they get fed up and pick up the phone. Then they will tell you as quickly as they can all the reasons why they can't help you before transferring you to a dead-end voicemail box.

Have been seen several times and still have not been able to access test results. It has been 4 months!!! They never answer the phone, and messages end in me receiving an email for access to their patient portal which does not have my phone # on record to receive a verification code to access the portal. More calls, just get a recording. Was very unimpressed with the Dr. but this is horriffic.