Patient
I was a patient of Dr. Wen's for many years. I felt comfortable with him. During that time my BP steadily rose, requiring me to take more meds and then higher doses. It was always borderline high. Last August it was really high, and I felt miserable. I called his office hoping to get in to see him, but he had the morning off. His staff said they would get a message to him. I didn't hear back until midafternoon. I was told to increase a dose of one med to the dose I was already taking! I asked if I should go to the hospital if I couldn't be seen at his office. They said they would get back to me soon. I finally heard back late in the afternoon that he wanted me to take a new medicine. No scheduled appointment to see him! The following day I had an appointment with my primary Dr. who took one look at me and sent me to Beth Israel in Boston. I was there for 5 days due to a hypertensive crisis. They determined the root cause of my BP and reduced the meds I was taking by half. Dr. Wen never tried to find out why my BP was high - it was easier to prescribe another pill (I was taking 7 meds and my BP was still high). I asked for a copy of my history, as I was changing doctors immediately. The symptoms I had complained about for years, weren't even part of my file! Very disappointed in the quality of care I received. He never took the time to piece any of the clues together. I accepted mediocrity out of ignorance, assuming "it's part of the aging process". I write this so others don't have to go through what I did.