Merrimack Valley Cardiology - Lowell

I was a patient of Dr Ewald for nearly nine years. He is an excellent cardiologist that's knowledgeable, attentive, and professional. Sadly however, I can't even remotely describe his office staff in the same light. It's actually become prohibitive for me to even call there anymore. I simply refuse to submit myself to this kind of treatment any longer.

Like others, this facility is also automatically changing the long scheduled specialist appointments to nurse practitioners. I called to change it back to specialist and they put in me in waitlist for 4 months and when I complaint they are so rude to say it is what it is, either go with NP or wait or just cancel and hang up the phone.

The staff were very friendly and professional. Dr. Jo was absolutely delightful. I actually had a an awesome visit which is usually unlikely. Dr. Jo was funny and very informative. I highly recommend him. He spent more than adequate time with me and answered all of my questions and concerns. I left there reassured and motivated about my treatment plan.

I called three times today to change my appointment and was hung up on by Marie the first two calls and she never called me back to apologize and confirm the change. The third call was Pam, who did not sound pleasant at all when I told her I had to reschedule. I'm thinking the office loses money when a patient cancels or changes an appointment. They already make enough these medical people and this office charges a fee if you don't notify them 24 hours ahead of time. I just started a new job and it is hard for me to do a phone telehealth or in person visit right now. I've called multiple times to this office, the staff are not very pleasant in their tone. My sister says Dr. Ali is arrogant, so far my opinion of him and the NP staff is mixed. I've only seen Dr. Ali in person once in July after my hospitalization due to a heart attack in July and a NP in Oct. He did seem little arrogant. I have a appointment coming up in Feb not sure I want to deal with this office. I may try to see him early, I am worried about my heart. I'm doing okay, trying to exercise and eat healthy and take my meds but still worried.

My mother in law recently transferred her care from New Bedford. She unfortunately did not feel well cared for there. While waiting for her first cardiology appointment she had a cardiac event. I was able to get the advice of her cardiologist Dr Cullingford before she was even seen by him. She was then transferred to LGH for her procedure and was so impressed by the time Dr Cullingford took with her in her follow up. She had some follow up testing and was happily surprised when Dr Cullingford called her with results. Thank you Dr Cullingford for you very personable care!