Boston Heart Diagnostics

Extremely Slow Service: Test results take forever to become available. They wait till the very last minute to send out bills: invoice date 11/05, due date 11/25, DATE RECEIVED: 11/24.

THE worst service EVER! For over one month I am waiting to receive my invoice for a bloodtest they did ,,,,pretexting there was a computer glitch and therefore they cannot send it ????? OVER ONE MONTH, really ?! Nobody feels Responsable at the facility ....I would NOT recommend it at all !!!!!

I use this company all the time for myself and my patients. The rates for out of pocket are great. If I have any problem, I reach out to my representative (if you are not a doctor, you should ask your doctor's office to do that, especially to solve any payment issues). The only glitch we've had is needing to ship samples early in the week in order to make sure all tests can be processed properly. I am surprised to see all these negative reviews as I have been using Boston Heart for almost a decade and have not had patients complain about them. Just to be clear, I have no relationship with them other than I order tests for my patients (and myself when I need them).

Boston Heart has been so wonderful to me and all of my patients. They offer amazing heart health testing like the cholesterol balance test, HOMA IR for further investigation into a diabetics glucose and insulin relationships, has been amazing for me to better guide patient treatments. This lab is also more affordable with and without insurance, for patients. Their open fee schedule allows me to show patients the price list, ahead of time, so they understand the charges they may be responsible for, if insurance does not cover or how much their out of pocket fee will be. They also have a wonderful financial aid program for patients if needed, to apply for help. The staff has been nothing short of amazing, each time I call with questions. They have a great round of professionals to that helped me learn to interpret the cholesterol balance test and HOMA IR w Beta cell function test as I was starting out. I highly recommend them for both patients and providers.

As a physician, I am appalled by lack of customer service and care given by this company. I was billed for a lab study that could not be completed. They agreed to refund my money. I have made 9 calls speaking to various reps who said that it would be taken care of. This started in Aug of this year. It is now the start of Dec. This is ridiculous. Finally, one attempted phone call yesterday with a hold time of 15 min before I hung up. Two attempted calls today and each time on hold before the call was dropped. How do you run a business like this?