Atrius Health Chelmsford

The practice gas gone completely down hill. Very few specialties, reduced hours. Not enough doctors. Optical shop closed. Not what it was 20 years ago.

Always a good experience with Dr. Wei and her team members. She's very knowledgeable, very professional, very experienced and respond your massage very quickly. If you need any medical help, try to schedule with her! Nurse Alka and Christina are super kind and they always try to help you. Thank you Chelmsford office.

Appointment was scheduled and I provided clear information to the nurse and submitted lab work that was previously completed by a 3rd party. Doctor was 1 HOUR late to the appointment. I was greeted, not with an apology, but "I don't know why you were even put on my schedule with your symptoms." I was then NOT provided treatment, but was referred to a clinic who will "treat my symptoms and will not review my labs." When I asked if I could be treated for the root cause of my medical issue, I was told "you're looking for functional medicine. That's not what we do." Here is a definition of functional medicine. If this is what you're looking for, find another health care provider: "Functional medicine is a patient-centered, science-based approach to healthcare that focuses on identifying and treating the root causes of disease. It's based on systems biology and combines a holistic approach with modern understanding of biology, disease processes, testing, and medications. Functional medicine providers take a detective-like approach to solving patient cases, looking for imbalances that may be causing illness. They believe that restoring balance is key to restoring health. Functional medicine providers may: Listen to patients and gather their medical history Use the latest laboratory testing and other diagnostic techniques to test hormone levels, toxin levels, food sensitivities, and even genetics Prescribe combinations of drugs and/or botanical medicines, supplements, therapeutic diets, detoxification programs, and stress-management techniques Customize a healthy living plan that often incorporates diet and lifestyle factors Support patients throughout their journey to wellness Functional medicine differs from conventional medicine in several ways, including: Individualized: Functional medicine is tailored to each patient Preventative: Functional medicine focuses on disease prevention Not beholden to pharmaceutical companies: Functional medicine providers may prescribe combinations of drugs and/or botanical medicines Incorporates patients into the process: Functional medicine providers welcome patients into the process, to help care for their own health."

Recently I've gone back to Atrius Health. when I was a child I was taken here when it was Harvard Pilgrim I believe. I was told this office has gone downhill but I decided to give it a try but I do have to agree Atrius is not good at all. It started out small with rude receptionist in internal medicine when you ask them for referrals and unprofessional people conducting the lab work. Recently I was having stomach issues and today January 8th I had a follow up with my PCP. Upon arrival I was asked for my insurance card at the front desk because I had recently just switch insurance. I was told to be seen today I had to pay a 300 dollar deposit because my insurance isn't active until 12th of January. I told the front desk I cannot afford that and that there must be some way to be seen today and bill me Monday the front desk told me go speak to internal medicine. I go speak to the receptionist in internal medicine who is already on the phone with the front desk warning her I am coming. She asked me when did I want to reschedule and I asked her if there is a way to be billed on Monday and be seen today. She goes and gets the manager who first asks me how I am doing and then asks me how badly do I want to see my doctor today. Number one that is completely unprofessional number two none of her business. She then says well I see you were seen back in December and I just want to know if your stomach has gotten better or worse. AGAIN none of her business she is not my doctor and I want to add this is all being said in the waiting room of internal medicine at the desk. She tries to reschedule me to come back Monday but that doesn't work for me. Bottom line was pay them the 300 deposit or leave and if I didn't like it contact corporate. She also explained if they billed me on Monday and saw me today that is insurance fraud. I have never been turned away from a doctor's office before regardless of my insurance status. And if they say they try to accommodate and give alternative options is complete BS. This place is overwhelmed with clients find a different practice if you're considering.

I never write reviews, but I'm going to now I've been coming to HVMA/Atrius Health for over 35 yrs. I always liked that they had everything right there in the facility (lab, x-rays, pharmacy), but I so frustrated. I see quite a few doctors from here (in fact, I really like my new PCP Mackenzi Kim). However, they say the best way to get in touch them is to send a message through the myhealth portal app, which I do unless it's an emergency. And everytime I get a return message it's NEVER from my doctor! It's from a staff member who at times (like today) will give me an answer that has nothing to do with anything I have said. This is quite annoying! I don't want to get a reply from Nursing. I want a reply from my Doctor. Now my Neurologist, everytime I send her a message either I don't get a reply or finally days/week later someone will contact me. I have practically begged her to change my migraine medicine and she did not address it until I continuously pushed it. I've recently had brain MRI'S. One came back abnormal. She actually called me (I was shocked), but unfortunately I missed her call so she sent me a message through myhealth. When I replied and asked her to explain, she never replied. Due to the abnormal MRI, I had to get a CTA. That came back normal. Instead of calling, she sent me a message stating, "I hope you're doing well. Good news! The CTA was normal. What was seen in the abnormal MRI was likely artifact". I wrote back, "No, I'm not doing well! Nothing has changed. Living like this is miserable." I'm currently suffering from debilitating headaches and severe dizziness. Did she reply to my message or call NOPE! To me that was not good news. I want them to find something so they can fix it. I've been living like this since November 2024. Maybe it wouldn't be since November if messages/phone calls were returned. Another thing I don't like, I see a Rheumatologist. For that I have to travel to Sommerville. I have an ENT. I have to go to Burlington. Finally, the Chelmsford facility is now closed on the weekend. So I've had to go to Burlington. I'd like to know why Chelmsford is closed. Regardless of which doctor/facility you choose, please make sure you advocate for yourself.