Briggs Chaney Walk-in Clinic

My experience at Briggs Chaney Walk-In Clinic was extremely disappointing. Their billing department sent my bill to the wrong address, and I never received it -- I only found out after it was sent to collections. When I tried to explain the issue, the front desk staff was rude and dismissive. The woman at the front desk even told me, "We don't care whether the address is right or wrong." When I asked for her name, she refused to give it and said, "I don't want to." That kind of attitude is unacceptable and unprofessional, especially in a healthcare setting. The staff is disorganized, management is poor, and they clearly do not value their patients. I would not recommend this clinic to anyone.

Briggs Chaney Walk-In Clinic may not be the best option for those seeking timely and professional care. I've visited this location more than twice and experienced the same issues each time. The wait time is typically between 1 to 2 hours, and even after being taken to an exam room, there's often an additional 30-minute wait before seeing a doctor. If you're in pain or need prompt medical attention, I recommend considering another clinic where you can receive care more efficiently. Unfortunately, the front desk staff were not welcoming and did not demonstrate a professional attitude.

Customer service is top notch. I strongly recommend you pay them a visit. Slightly expensive compared to others but it's worth it. Alisha was helpful. Thanks

Great customer service...They even work on weekends. Really helpful and reliable!

So far, I have been waiting for over 2 1/2 hours between walking in and finally getting called into the back. Now I've been sitting in the back room for the last 45 mins with no doctor entering even once. I will be avoiding this place from now on, just go to Patient First in Laurel. Steer clear of this spot.