Cardiac Associates Venous Health Center

I don't have a problem with the actual medical care I receive. That's fine. However, I *do* have a problem with the fact that I have tried for TWO DAYS to reschedule my next appointment and NO ONE is answering the phone regarding appointments. Yesterday, 11/20/23, in the early afternoon, I waited for 12 minutes. I finally l gave up and followed the instructions to leave a message so that I would receive a call back. As of today, 11/21/23, 3:15 p.m., no one called. I waited on hold for 17 minutes and the system jumped me to the leave a message recording. I left another message. It should not be this hard to schedule or reschedule an appointment! Yesterday, 10/23/24, I once again tried to call this office. Got trapped in the phone tree and then the system hung up on me.

Their scheduling is poorly organized and you waste a lot of time on the phone. I called them four or five times, and the wait time for me has been between 15 and 60 minutes. In one instance, I chose the option to request a call-back. That never came. In one case, they had to cancel an appointment. This was done via automated message and the request to call them back for rescheduling... another wasted half hour waiting on the phone. If you live close to one of their offices or drive by occasionally, it's actually much easier to schedule directly with one of their receptionists than with the call center. I gave them three stars because the one provider I have seen is good and seemed competent. If you value your time, look for another provider.

I went for an initial visit almost 4 months ago. When I got there they actually didn't accept my insurance. No problem. I rescheduled to January because my job is strict with time off. I scheduled all my appts in one day. I get a call today and they are cancelling my appointment for Monday. I've waited more than 3 months and they are cancelling. They best they can do is feb 2nd 45 mins away from me when my original appointment was down the street. Disappointed and won't be coming here. There has to be better. This isn't an appointment that should be rescheduled.

They tried to scam me on visitation fees. I came in for my appt and paid my $65 co pay fee. I met with dr. and he suggested they do another test with another dr. same day. I stated that if insurance covered it no issue. I waited 40 min for them to get approval. The other dr. did his test. At first the second test was rejected by insurance even though they said it was approved. Maybe it wasn't a necessary test. Eventually after 2 months it was paid by insurance. Maybe they are pushing thing to just bill out. Three months later I received a bill for another $65 co pay. I paid my fee upon arrival for that days visit. I called to dispute and they sent me to collections. I won't pay and have dropped them as a provider.

This place has the worst patient care I have ever had. The doctor was good but the process of getting an appointment, getting information on the procedure and the post procedure follow up has been the worst experience I have had with any medical office. They provide little to no information. The doctor was great with my procedure but no follow up. I tried to call the office on a follow up question and can't even get in touch. Leaving a message has been a problem as well. Oh, and good luck getting an appointment. The doctor wanted me to follow up in 2 weeks after the procedure. First appointment is 5 weeks out. What gives???