University of Maryland Baltimore Washington Heart Associates

I was so disappointed with every aspect of my experience with them. I was not allowed schedule with my Cardiologist since I hadn't seen her in over 3 years, so they treated me like a new patient & scheduled me with a NP. On the morning of my 1st stress test and echo, the echo tech cancelled when I was already on my way there. I rescheduled them to have them done on the same day so I didn't have to take another day off of work again. The 2nd stress test was first and a disaster- the tech couldn't figure out how to get the leads on me without artifact and the NP was unhappy with how her machine was functioning. The whole time I stood there with electrodes and tape ripped on and off unsuccessfully. Finally upon successful completion of the stress test, I went to the desk to check in for my echo and was told by the unit clerk I would have to reschedule my echo since "I was 20 minutes late and that's their policy". When I tried to explain I was in a stress test and was delayed due to no fault of mine, she said, "lm just a secretary." I told her to cancel any further follow up appointments with the NP in the future. I also sent a message to that NP immediately letting her know what happened so she could let her office manager know and all I got back from the NP was "I'm very sorry" . No concern that the 2nd part of the test wasn't completed or wouldn't be in the future. I recommend running from this office. The doctors were good at one point, but when an office is managed like this it's not worth the chest pains it's causing. Look elsewhere!

I am so impressed with this practice, beginning to end. I was very generously squeezed in for a last minute echo/appointment as a new patient who's currently 38 weeks pregnant and struggling with some tachycardia. The staff is incredible and I am so thankful for their kindness and understanding. Dr. Miller is VERY professional and made me feel heard and comforted the entire time. I am thankful for the entire staff at BW Heart Associates for easing my mind and making sure I (as well as my baby) were safe to finish out this pregnancy.

The worst for trying to get through on the phone. Had a procedure done on a Friday and was told I would hear back on the results on Monday. Well it has been a week and several phone calls and still no results. Ridiculous!

They will put you on hold forever before they can even schedule an appointment. Front office staff has a horrible service.

I have growing concerns with this practice. I had a heart attack a year ago and subsequently needed a procedure with another Dr that required cardiac clearance. The Dr. sent a request to this office which was literally ignored for over a week. When I called to push this along, I was told I need to make an appointment. I could not get one for an extended time, and when that time came, they cancelled. I explained that I need a procedure, there was no empathy, only a cold reply with an offer of an appointment for yet another week. I understand that the office is busy, but the heartless person on the phone did not even check to see if she could accommodate me This, on top of consistently being dismissed about high blood pressure concerns, which, after having a heart attack is unacceptable. This practice needs to be reminded that issues concerning the heart are urgent and should not be dismissed as they are