Boaz D. Rosen

Dr. Rosen has been my grandmother's doctor for many years, and she is extremely happy with the care he provides. Unfortunately, her experience is being overshadowed by the unprofessional behavior of the scheduling staff. When I recently called to handle some scheduling and medication matters, I was consistently cut off mid-sentence and spoken to with impatience and rudeness--particularly by a staff member named Shushawna (spelling may be incorrect), and later by Crystal when I was transferred to leave a message about meds. Their tone and behavior were incredibly off-putting and made it clear they do not enjoy or take pride in their roles. I asked to speak with a manager and was told by Shushawna that it wasn't possible. Crystal stated she would send a message for the manager to return my call, but I have yet to be contacted. This experience was disappointing and frustrating, especially considering the high regard we have for Dr. Rosen. I hope this issue is taken seriously and addressed, as the call center staff plays a critical role in patient care and experience.

I'm sure he is a good cardiologist, but this cardiologists office schedulers and administrative staff are the absolute worst. My mom's cardiologist left the practice, my mom scheduled an appointment with Dr. Rosen, several months out. My mom's RX was coming to an end and needed to get a refill. The office said she had to meet with the Dr first. She has an appointment, but will run out of her med's. Med's that are important. They told her they would have to reschedule her appointment she's had for MONTHS because the Dr actually wouldn't be in that day. Seriously? How do you not know when the Dr will or will not be in. This seems to be a reoccurring theme with these people. It shouldn't be so difficult to get an RX renewed until you get to see the Dr. A precious Dr saw it necessary to prescribe it, give the woman a prescription until you can be seen by the Dr. I really don't care anymore if the Dr went to school for a really long time. Do the job you were trained to do and get people their medications. If physicians keep playing games like this, someone is going to have severe complications with their condition and possibly die. Get your front office people to do better.

The most kind and thoughtful Doctor. Truly cares about his patients. The highest of recommendations.

Definitely the best .

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