Imperial Health

I would steer clear of anything to do with imperial health. I have had 25 dollar credit on my account since 2020 and the local billing office nor my doctors office wants to give me back my money, however the national billing office does. I also had a never used before credit card stolen when i used it at the orthopedic center for blood work. We have plenty of other choices to use, i will not be using them again!!

Been with Imperial Health since 2018. Professional Staff, Nurse Practitioners show compassion Listening to my concerns & never Fill like a number on a chart.

I am getting infusion for stage 3 cancer from this organization. I called the office yesterday at 4:30 pm and left a message requesting a call back about a serious medical condition that had developed. It's 11:45 a.m. the next day. I still haven't gotten a call. This is as poor as any customer service I've ever received.

You can't reach anyone on the phone at any office and Endocrinology is probably the worst ran office I have ever been to in my life. Overall awful experience.

Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections and even after they said they will remove it the collection company has informed me Imperial has not removed it and if I don't pay my credit will be negatively affected. We have been trying to get this resolved for a month now. Imperial gives us 3 different phone numbers each of which finds a way to tell us to contact one of the others. I had United Healthcare on the phone with them who explained they submitted my insurance information incorrectly as well. After which billing at Imperial told me I had no balance and any collections would be removed which has not happened. The Lake Charles office also said they would email me an account statement showing no balance but never did so. This has gone on for a month and we've spent many hours looking for a resolution with zero results.