Ochsner Health Center - St. Bernard

I am writing to express my deep concern and dissatisfaction with the quality of care my sister received during her recent hospitalization at Ochsner St. Bernard. She was admitted to rule out a NSTEMI with a known history of hypertension, yet the care she received did not reflect the urgency or seriousness of her condition. From the time she arrived, her blood pressure remained dangerously high around 180/117, with a heart rate of 107-123, along with a persistent, severe headache that never subsided. Despite this, the only treatment provided for hours was Tylenol and aspirin--neither of which relieved her headache. We were told multiple times that Dr. Dupuy had been notified, yet no effective intervention was initiated, and no changes in her treatment plan were made. The night nurse, Tiffany, appeared unconcerned, visibly nervous, and at times annoyed by my sister's ongoing pain and discomfort. The following morning, Nurse Charla continued the same ineffective treatment. When I questioned why nothing stronger or more appropriate was being given--or why a doctor had still not addressed her uncontrolled symptoms--I was told she would return with medication to push for her blood pressure. Instead, she returned with AMA paperwork, which I found highly inappropriate and concerning, as I briefly mentioned AMA out of concern of nothing being done about the severe headaches, yes they were treating her BP, my sister never mentioned nothing about a AMA form. Adding to the confusion, my sister received a notification from her pharmacy about a new prescription from a hospitalist we had never seen or spoken to. Shortly after, a woman entered the room with the nurse and began discussing my sister's care plan, including what "should" have been done. This woman never introduced herself. She stated that she prescribed morphine for chest pain, not headaches and the blood pressure medication that was pushed is mainly pushed on pregnant women--yet at no point since arriving on the unit did my sister report chest pain. This raised major concerns about how her symptoms were being documented, communicated, and treated. At no time did this individual identify herself as the doctor/NP/PA, but it became clear she was the hospitalist based solely on her comments. The lack of communication, failure to introduce oneself, and inability to provide clear, appropriate medical care was completely unacceptable. Overall, this experience included: * Failure to appropriately treat a hypertensive emergency and persistent headache * Poor communication between staff and physicians * A nurse displaying visible frustration and lack of concern * An AMA form presented without cause * A hospitalist who never introduced herself and contradicted the care given * Medication orders appearing before any physician evaluation occurred Far too many mistakes and lapses in professionalism occurred during this visit, leaving us feeling unsafe, unheard, and unsupported. My sister deserved better, and no patient--especially one admitted with possible NSTEMI--should receive such inconsistent and inadequate care.

Dr. Karen Lo, is very unprofessional. I booked an appointment twice to see this doctor and each time I came, I was rescheduled. I Highly recommend you do not book An appointment with this doctor. Obviously, her needs are more important than the patient's! I am very upset. This is the second time I took time out of my work schedule to see this doctor. Do not waste your time. Trying to get an appointment with this doctor.

My experience was pure joy and satisfaction. I arrived with an amputated finger and they immediately were compassionate, caring , gentle and concerned. They all treated me with love and respect and kindness. Great Services and Providers

This review is more about the billing practices than it is about the medical service. I was seen at the ER for GI pain. The clinician and everyone involved were very professional and effective. I was billed $2000 for ER services and diagnostics, which I was more than happy to pay. Several months later I started getting calls from a collection agency stating that I still owed money for this visit despite paying my bill and never receiving a notice otherwise. I assumed it was a scam. I called ochsner billing dept and they confirmed I was not in collection with them. However, the collection agency was persistant and eventually I found out that Dr. Gattis was billing me INDEPENDENTLY of the hospital for my visit and despite never being told about this bill, I was taken to a collection agency. If the doctor is going to bill you in addition to the hospital, you should be outright told that. I would have requested someone else otherwise or skipped the visit altogether. This is essentially double dipping. Doctor gets paid by the hospital, hospital bills you to recompense and then the doctor bills you in addition to that on their own? Highly immoral and unethical practice. If the doctor is going to charge me separately, then my bill with the hospital should have been less. Otherwise, I am paying for the same service twice. In any other first world country whose medical industry hasn't been corrupted by greed, this type of of practice would be, and IS illegal.

My husband was 1 minute late as they told him, for his appointment with Dr. Lo foot and ankle Dr. So they canceled his appointment. Wanted to know if he wanted to reschedule. No, she never helped him anyway. Sorry, but truth.