Patient
Wouldn't even give it 1 star, but I had to. This office is the most non compassionate group of providers. Its not just one of them, it has been most of them for the past 2 1/2 years. If you need any kind of paperwork filled out, good luck, they may refuse to do so and not tell you until you call them a week later, then when you need to ask questions or get help they punt you off to someone else and that's when it gets more frustrating, you get a voicemail. When you leave a message and phone number to call back they do not. Waited over 24 hours for a return call, no such luck. Called back, got punted off to the "office manager", with the same exact response, which was...yes you guessed it, NONE. To make matters even more unprofessional, now when I call back, and I'm assuming they have caller id, the phone just rings and rings and rings, then finally someone picks up, and just hangs up. Thought it might be a fluke, so tried again a 2nd time, yep you guessed it same thing, then after a 3rd time it was more than obvious the games they play. All I needed was and expected was some communication about time sensitive papers and they couldn't even give me the respect to call to tell me what my next steps should be if they refuse to fill out the paper work, keep in mind this provider has been to the hospital to see his patient while I was there, so, its not like the patient isn't under his care. Its easy to assume they do NOT care about pt or their families when they feel helpless in an already stressful situation, and the supporting staff are just as inconsiderate and NOT helpful.