Patient
I was busy when they first called and I asked for a call back. It wasnt in the most polite tone as I was busy, so I suppose im not entirely out of fault. But, Instead they close out the referral on my 1yr old daughter and never call back. When i reach back to them they had noted somewhere in my daughter's chart a completely different interaction that had occurred and instantly had attitude with me automatically assuming I am a rude person so I should get terrible treatment.