IU Health Primary Care - Carmel

My husband and I both see Dr. Dillingham as our primary care doctor. Each time we have met with him he listens to our concerns, reads through our history, does a medical exam, makes the appropriate diagnosis, and explains his plan of action. He does all this while chatting and making us feel "seen" and important.

Dr Mick has been my family physician since 2013. He is always friendly, caring, very knowledgeable, promptly attending to my medical problems and referring to appropriate specialists, and expertly guiding me through the medical issues of old age!

The office is a mess. They've screwed up our paperwork, take a week or longer to respond to messages, and scheduled appointments wrong. We've also had to sit in the waiting room multiple times for over 20 minutes. The final straw was that it took over 2 weeks to complete and fax a form my son needed to start OT. This delayed him getting the help he needed and caused extra stress. I had to call multiple times to even get this done. I highly do NOT recommend seeing anyone in this practice.

Dr. Mark O'BRIEN is a very good PCP. He listens to what I say. I'm a senior. Dr. O'Brien envourages me to take care of myself.

There is nothing like getting a call 3 hours before your scheduled appointment you have waited 2+ months for saying that your appointment is canceled.... Even though you responded to several texts/emails to confirm your appointment the week before... and the next available appointment isn't for 3 months... Seems like this practice needs to pay more attention to detail. Called a different IU Health Primary Care in Zionsville to book with one of their providers who is accepting new patients, and was told they have nothing available until 2026. Don't advertise that you are seeing new patients if your next available appointment is 8+ months away...