Carle Heart & Vascular Institute

Took forever to schedule an appointment because different receptionists kept telling me different things. ("Oh someone will call you back to schedule it"!) I will not say what day I was finally scheduled because I don't want retaliation. When I was seen, doctor did not seem to care about environmental factors that contribute to my heart issues and also assumed I have the money to pay for all sorts of things. Felt like we were having an argument. I would recommend avoiding this place. Plus, parking is strange.

Terrible experience. Nurses and doctor didn't take my or my sister's symptoms seriously. Chalked up passing out and nausea to anxiety. Nurse said that sometimes they don't even test people for PoTS or similar disorders if they think the patient is tense because that's "probably all it is". She told my sister that a severe drop in blood pressure and heart rate is "normal" for people our age despite her gasping for air and nearly throwing up while losing consciousness in front of her. Medical gaslighting is a serious problem, especially for young women. We believed this facility would finally be able to provide some answers as other Carle facilities have created positive experiences. Very disappointed in the quality of care.

Seems like they say that want to do something and then you don't hear anything you call there and get rude people that say they will call you when it gets done but how long do you actually have to wait when you get referred here and they make you feel like you need to not call them

I brought my elderly father with CHF who is on Lasix to an appointment today. He can barely walk so I dropped him off while I parked. We drive 30 mins for the appointment and were 2 mins late. When I got inside I saw he was walking towards the bathroom. I waited in the waiting area and they called his name. When I told the lady he was in the bathroom she rolled her eyes and walked away. Then continued to talk bad about my father at the check in desk about how rude it is to check in then walk away. He's 75. On Lasix. And not all there mentally. Then they were rude to us when he did finally come back. No compassion or trying to understand where the patient is coming from. He also had just came from an appointment where he was told he most likely has cancer. A little kindness would've gone a long way today. Very disappointed.

After a test result came back indicating follow-up tests needed to be run, they were not. Instead, the cardiologist said to double down on medication. After getting a second opinion, followed by an angiogram, a problem was found and it required a cardiac MRI to see it. Carle refused to do the MRI because my chart erroneously stated that I had multiple devices in my chest, which I have none. While admitting fault, Carle had no answers for how to fix my chart.