Patient
I had surgery scheduled for 11/10/25, I was into see Maddy for pre surgery authorization. Everything was great. On 11/07 I got a text message from the surgery schedular that the paperwork was never received, and my surgery had to be rescheduled. On 11/10, I went to the clinic on Algonquin and picked up the paperwork myself. I am now rescheduled for 12/10/25. Not happy because your office had almost three weeks and could not deliver the paperwork on time.