Patient
Had a breakdown today which forced me to call the office and inform them that I was going to be roughly 30 minutes late for my procedure. I arrived only 20 minutes late and was informed that I was too late because they have a 15 minute grace period. (This I will remember when I wait any longer than that. I was not told this when I called. I was told it's because I need contrast for the test. (I found out later when I tried to schedule the test at the hospital not to be true). I was unable to reschedule the test before the follow up visit with my doctor. I did indeed call and inform the staff of this situation and I'm waiting to see if they put two and two together or if I just show up with a deck of cards for all the good it's going to do. I'm really impressed with how concerned they were about me getting this test done and how important it was to do. Right up until now . I guess after 15 minutes it's not very important anymore ( I mean it's just an echo right?) next available is in January. Love dr Qaqi he is great and has taken great care of me. I hope he ends up with a support staff that is capable of keeping up him. Right now I'm deciding if he just lost a patient.