Heartland Cardiovascular Center

The care is great. The management by Duly needs improvement. It's waiting on hold for over 15 minutes (and having to hang up because it was clear that a human wasn't going to help anytime soon) to try to speak to someone at the office is unacceptable. Additionally, the call routing on your call messaging is not correct. If you don't have staffing - please invest in a better automated system for calls. You're DULY for God's sake! This is especially applicable when our senior citizens are trying to contact the office and doctor. THIS HAS BEEN A PROBLEM FOR TOO MANY YEARS!

this clinic has gone down hill since becoming affiliated with Dupage Medical I called with an medical question that I felt was important on a weekend and was told the Dr on call would call me back that was over 2 months ago still waiting for call. The staff treat the elderly like the lower class my Dr Nurse shows her disdain for me and lack of respect to know end. I have run a million dollar co and am no dummy even tho she feels like since I am an old lady I should be grateful she allows me in her presence. I have been with that clinic for over 15 years. I do like my Dc.

Thank you to Heartland Cardiology for being able to see my elderly father today. He needed clearance for a surgical procedure and Dr. Sumida and his staff were great. Very kind and professional from the check in to our check out. I highly recommend this practice!

Duly's phone system is terrible. You can't get directly to your doctor's office. I was dropped three times. Extremely unprofessional and unhelpfulwhen you need an urgent answer.

I called because I was sent in with a referral. The woman who answered the phone was horribly rude to me. Laughed at the name of my insurance and goes "what's that?" I said "um, my insurance?" And she responded with another scoff and says "well what's gonna happen to you if the insurance doesn't run here?" And I politely asked if she could run it and find out if it would. (mind you the person who even gave me the phone number for this place already checked who my insurance would work with, and told me the doctors office could run it to double check). In response to that question she laughed AGAIN and goes "oh no we don't do that". I told her I'd call elsewhere then, and as I was hanging up she all of a sudden had other things she could do for me. The fact that the front desk of a heart health clinic has NO REGARD for the fact that the people they're speaking with already may have a heart problem, and then they speak to them that way is despicable. I will never go here simply because of her.