Loyola Medicine Hickory Hills

While we like the doctor and nurses their wait times once you go into the room are ridiculous. Over 45 min to be seen everytime we have an appt with the kids. There was no one in the lobby waiting either.....Might start looking to go somewhere else.

We come here for my toddler to get OT and speech therapy, even doe his therapists are great and super nice the desk people are so rude and ignorant they give you dirty looks. I have a 2 month old baby that was crying tell me why the front desk man with orange hair and all the other people were giving me some ugly looks like they never heard a baby (latino) cry before, I was so close to saying something. You could feel the discrimination and racism as soon as you walk in... They made me feel so uncomfortable and unwelcome. I would have gave them 0 stars but like I said the therapist are great...

I want to echo others' concerns about the appointment scheduling process. I attempted to call ahead to inform the office that I was running 15 minutes late, but it took six calls to get through. One call dropped, another had audio issues, and I was repeatedly transferred--first to a call center, then incorrectly to the hospital, and finally to the patient portal team instead of the front desk. The inefficiency and lack of attentiveness made a simple request unnecessarily frustrating. For a company of Loyola size, this level of service is unacceptable. Please improve staffing, retain your front desk staff, and streamline communication to enhance the patient experience.

I have to fight just to get tests done. Or get checked because I know my body better than anyone and if I feel something is wrong a doctor should listen! Also, asked for certain tests but because they would need prior authorization the doctor doesn't want to do that. Like their job is too much!!! Do not recommend this place

Dr. Nair is good but she's always behind. I've been seeing her for 2.5 years out of convenience because she is located next to my house but I always wait 30-60 min in the waiting room outside and at least another 30 min in the room until we are seen. Today I waited for 55 min in the waiting room with two kids and when we were sent in I told them I had another appointment in 15 min and was asked to leave without being seen