iRhythm Technologies, Inc

If i could choose negative stars i would ,I kept being told contradicting things by the company everytime i called . I Appealed my bill and they kept the first bill date without adjusting the billing start date so they tried to send it to collections! every time I called I had to start the whole process from scratch . When I asked to speak to someone that could affect my bill that I was appealing, and was flat out told there was nobody that could until 2pm despite what their hours listed (this was after being on hold for over an hour it was about 11am when they got to me ). It would have been better for my health to have never gotten the heart monitor for them considering, the months of stringing me along and the countless hours on the phone. The only thing that they seem to be on top of is collecting money, definitely not people's health

Terrible business practices. I received a bill a few days before the due date. iRhythm had not billed my insurance company. The phone tree is horrible and even when you leave a message, no one calls you back. I looked at the BBB online and apparently this is a common occurrence with this company. The medical device is fine. The business side is inexcusable. They have two phone numbers listed online. Both take you to the same call tree that eventually has you leave a message. I've tried for days to get this straightened out. Judging by the call tree, I'd say they don't have enough staff employed or hundreds of people are having the same issue. I called my cardiologist and his nurse to let them know. I would highly recommend not using this company! Ask your cardiologist to use a different one! There are several to choose from.

Scam company with sleezy scammy tactics. My doctor told me he gets kick backs..... the company texts you automated one hour after prescribing, telling you to contact them about billing. Red flag. Then they tell you you can only make billing modifications while wearing it. 1000$ for a completely automated 5$ device for 7 days??? No wonder there stock isn't doing so hot.

This came highly recommended by my cardiologist. Last time, I wore it for 13 days, it didn't fall off. This time (Mar '24), I was doing serious exercise sessions. After a long rowing session, it slipped off. I cooled down, showered, re-applied it, and it stuck. Customer service was very helpful, as well. It stays out of my way, clear instructions, easy to return for downloading, and gives my cardiologist the information he needs to make informed recommendations. Very satisfied.

Just got an EOB saying I owe $995.00 ? What? The facility I went to was Mercy Health in my network, they ZIO was applied there with instructions of how to use, then I got an EOB for this. Outrageous. Was not informed and this is taking huge advantage of people, my insurance company tried to reach I Rythym and could not. There is no way an automated device as this should cost that much, a print out and a little time typing a paragraph of findings, PLEASE!