Medical clinic, Family practice physician • Wahiawa, Hawaii
Federally Qualified Health Center serving women, children, families as well as those with behavioral health needs.
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Asked for my test results but needed a call from the doctor first. So I asked the doctor to call me on three separate occasions. Finally gave up and got my results from DLS. It's been months with no call about the results. Found a better facility.
This office was once a decent and reliable place, ever since the old head nurse left everything is in disary. Meaning after seeing or talking with anyone in this office non of your paperwork gets done or is in limbo waiting for a Doctor to fill the space, yes there is no Doctor at this facility on certain days. Even if you schedule an appointment it doesn't mean things gets done, like doctors note not being sent in, or files not being updated. Just in total shock on how such a facility is managed. You can sound professional but are you proficient in your craft medicine/health is time sensitive.
Dealing with this clinic has been a nightmare. They are so disorganized and call constantly to set up appointments that have already been set up... Like they seriously called me 10+ times a week for a month. I told them they aren't a good fit for me and that I am seeking care elsewhere. However, they continue to call me requesting payment. I never had a successful appointment with them since they canceled two appointments in a row due to issues with their video conference system before I called it quits. I never filled out any paperwork or anything, zero care was provided, yet I continue to receive calls and am somehow being billed $390. I just want them out of my life
Dr. Jenkins is so great & her communication/response time is impeccable. The staff also does a great job relaying info to her in a timely manner. I trust the doctor with my daughter & hope to have for a long while.
I've been going here since my children were young. Now I take my grandchildren here. Eye doctor, Dentist, Doctor, also you can get your blood tests done. All in the same building. They are constantly improving. Last but not least. Your pharmacy is right there. So conveniently set. For a grandma to be able to get all done in one day. In one building. Excellent
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