Patient
She was previously my primary care provider, and she was always fully booked. I never even got to meet her in person once. She does not listen, often forgets your diagnosis, and does not even remember being the provider who prescribed certain medications. Her demeanor toward my pain and medical issues was very cold. She is very matter-of-fact and not personable, which makes it difficult to feel seen or cared for as a patient. She takes no accountability and is not open to learning or absorbing new medical knowledge. When I tried to express how her care made me feel, she told me, "I'm sorry how you felt." Real accountability would sound more like, "I'm sorry, I made a mistake and will learn from it, as I made an oath to protect and listen to my patients." She constantly dismissed my health concerns and only referred me to the emergency room or urgent care. After switching providers, I have not had to go to the emergency room a single time. If anyone is looking for a primary care provider, I recommend choosing one who genuinely tries to fit you in, even with a full schedule. That is what true compassion looks like. There was one time I was very concerned about a health issue, and she told me she would not discuss it further. It turned out I was right about it and she was wrong; mind you, I don't even have a degree in medicine. I used to trust every doctor I met, but after this experience, I have become much more cautious. My advice is to choose a provider with compassion and a warm heart. You will be able to tell the difference.