Patient
If you don't have the ability to listen to a customer talking to you, without interrupting and cutting them off, you REALLY do not belong on the phones. If a customer calls you and is very very obviously upset while cancelling the appointment, it's NOT a good idea to cut them off and talk over them and continuously interrupt them without allowing them to even finish a sentence. It's called respect. And when the person at the front is this disgustingly rude, it reflects VERY VERY POORLY on the practice. I had to cancel my appointment for an insurance issue they're having. But I will not be rescheduling it after the disgustingly rude behavior I encountered today from the girl at the desk.