Patient
As much as I like and trust Dr Agocha, I have being extremely disappointed with the overall service. I live 2 hours away from his office and the last " visits" was telehealth " zoom meeting, which was great for me. We decided to switch the medication because was causing me extreme fatigue and I couldn't do it because of my busy schedule. I had the follow up appointment scheduled and I even decided on my own to do an echocardiogram and send to Dr Agocha 1 week before my appointment, I printed the results and also sent the original CD. 2 or 3 days prior my appointment, they called me his office to confirm the appointment but next day they called me to reschedule. I saw the voice message and called next day to reschedule and spoke with a nice lady but she just took my message and told me someone would contact me soon. They never did, so about a week later I called again to find out about the new appointment and got the same answer " they will contact you ", this time I told her about the navy blue color envelope that I sent to Dr Agocha with my echocardiogram results, she confirmed that they received. I waited another week or so and called the office again ( 3rd time) and told the person that nobody was contacting me to reschedule my appointment that they canceled, the person was apologetic and told me that she could see that I called before and she apologized saying that someone will contacted ASAP.......... That never happened I called the 4th and last time and this time I explained how frustrated I was since they canceled my appointment and NEVER contacted me again, pretty much they just dropped me as a patient for no apparent reason or explanation. I believe Dr Agocha is a good doctor, I have CHF and he is specialized in my condition, but treat a patient like that for no reason at all is EXTREMELY UNPROFESSIONAL, and makes you think twice if you really want to be treat by such a careless and unprofessional Doctor and his staff.