Personal Physician Care of Pompano Beach

Never in my life have I been treated as poorly as Personal Physician Care has treated me. I called to refill my albuterol inhaler for asthma which I have suffered from my entire life. Every single month I have to call and have the same prescription authorized after asking them to extend it multiple times, which they promised they would, but never did. They say their hours are 8-5, but they close down and turn on the answering service every day around 4:20pm. When I finally got a hold of someone, she informed me that to continue receiving my inhaler, I need to visit the Dr every six months or they will refuse to fill it. I have suffered from asthma for over 25 years and never in my life has that been a requirement, asthma is not something that can be cured or treated with an office visit. It's very clear they want to collect copays as much as possible and do NOT care about their patients. I was told by Lisa that it's MY fault I can't get my prescription filled because I didn't come in, when she was the first person to tell me this was required. I asked for documentation on the policy, which she couldn't provide. Save yourself the headache and go somewhere else, this place values money over people and treats you like a number. I've spent over 2 hours each month trying to coordinate a refill of a simple asthma inhaler. Never in my life have I been so disrespected by supposed "professionals" I will be filing a complaint with the BBB and Florida State Health Department on this matter.

I call to review my labwork because it appeared to be a mistake or inaccuracy and for the few minutes to call and discuss this I was charged a consult and sent a bill. As a courtesy to a repeat patient if the call is a simple "hey what's up w this, could it be inaccurate?" I would not expect a full on consultation bill.

I'm new to the area and they took my insurance so I figured it was worth a try. I scheduled with the PA and he was very thorough and I never felt rushed. I had a lot of concerns and he discussed and addressed each one (I had been without insurance for a few months prior so they had piled up). The front office staff is also great which is a big deal because that can really hurt an office. I've only had one visit but so far I have nothing but great things to say.

Fantastic experience at Personal Physician Care of Pompano. The staff greeted me so nicely as soon as I walked in, took care of me almost immediately and provided me with utmost attention during my visit. Any question I had Dr. Aliyeva took the time to answer and explain patiently. I will definitely be using this practice moving forward. Highly recommended!

I am a relatively new patient, having moved from Massachusetts last year and switching my insurance to Florida, I was referred to Personal Physicians by our agent. I couldn't be more happy with this decision, they have been wonderful to work with taking care of all my medical request in a professional and timely manor. Dr. Aliyeva has been just great to deal with.