Baptist Health Primary Care | Pinecrest

I received a phone call telling me that my appointment had time misallocated. It was meant to be a wellness appointment of forty minutes and instead was booked as an appointment for follow up of twenty minutes. I accepted that knowing I would have to have a follow up appointment for my wellness. At my appointment, I found out that the wellness appointment had to happen before the end of the month to be covered by medicare. That left us with one and a half weeks to have the appointment. Secondarily, when I arrived for my follow up appointment, no.Notice was given to me that the doctor was running behind schedule. This was not a few minutes, but over forty five. If I had known that I would have just skipped it. I do understand that sometimes emergencies happen, but it would be nice to have known why I was kept waiting.

MA Pablo was the best! As a new patient he made me feel like I've been going to that practice for years! He is young but has a very promising future in healthcare! Dr Gil was really great. She made me feel like I was talking to a new friend. I am glad I found Dr Gil!

Dr Scholl is new here but I will sing his praises. Probably the best doctor there currently. He was quite prompt and apologized for the 10 min that he was late. He is very knowledgeable and spent adequate time with me and was extremely thorough in his explanations and treatment plan.

Very Disappointed with the Front Desk Policy I had an appointment scheduled for 4:00 PM and called ahead to ask for a simple 5-10 minute grace period to arrive and park. To my surprise, I was told no -- that if I arrived even a few minutes late, my appointment would be canceled and I'd have to reschedule. What's frustrating is that when patients are left waiting 30 minutes or more to see the doctor, it's considered acceptable, but when it comes to a patient's circumstances, there's no flexibility or understanding. It feels unfair and inconsiderate toward those of us who value our healthcare and make every effort to be punctual. I'm truly disappointed by how rigid and uncaring the front desk staff were about this. The only reason I continue to come here is because of Dr. Nathalie Regalado -- she is excellent, compassionate, and truly cares for her patients. Unfortunately, the administrative staff's attitude does not reflect her level of professionalism or empathy.

Very thorough and very thoughtful all of the staff members. The doctor and the assistant were so very nice and supportive. My daughter felt comfortable with both the doctor and the nurse.