Coastal Vascular & Interventional

Dr. Patel performed well to resolve my vein issue. My problem is with the Office staff and the Office Manager. I was contacted by the office scheduler, Sandra, to tell me that Insurance had approved my procedure. I inquired on the call as to what my portion would be. While I wasn't in dire need of the procedure yet, due to the amount of the quote, I agreed to set the appointment and paid what I was quoted prior to the procedure. After the procedure, I received a bill with a balance due of 2500.00! I called Nikki in billing to discuss and she apprised me of another patient who was quoted in error for their procedure. I told Nikki this is not acceptable and that due to misinformation given by the scheduler, I need to discuss further. I was told by Nikki that the Office Manager, Deanne, would call me that afternoon, she did not. A week later, I received another bill from a collection agency While the balance due will cause a financial burden I had not intended on...I am more upset by the blatant disregard of the Office Manager for their patients concerns. I can't imagine this is how Dr. Patel wants his business to be run.

I absolutely love this place. The office is clean and warm , it puts you in a relaxing mood. The office personal is so sweet and professional. ** Dr. Axley is amazing , I've had 3 procedures so far and I'm feeling so much better. From the moment you enter the office till you leave are so sweet and professional. They help you get over your anxiety they are all very patient and compassionate towards the patients. You definitely need to request Dr. Axley THANK YOU ALL FOR BEING SO KIND , Happy Patient, Lottie

I requested routine screening after some atherosclerosis was picked up on two different x-rays on two different locations internally, to rule out sources of foot and leg pain. Dr. Montgomery and every single one of his staff at the Sacred Heart Payne Building office were friendly and helpful for my appointment and u/s. I was given the results of the u/s immediately verbally and Dr. Montgomery discussed other health issues I had and provided very useful advice. He's very knowledgeable and approachable. Billing was straight forward and this practice worked well with my insurance.

Several different doctors to choose from. Multiple offices that appointments can be scheduled at. They also have satellite locations in order to provide convenience for all of their patients. All of the doctors are very experienced friendly and have great bedside manner. Their doctors are extremely compassionate as is all of their staff members. You can very much tell that this group of doctors has the patients as their top priority. I would never see another vascular surgeon based on the experience that I have had with Coastal vascular. Without a doubt the best vascular surgery and Interventional Radiology Group within hundreds of miles.

10/17/2023.This morning I have tried to call and talk to someone to let them know that I am not going to make my appointment because I have an upset stomach and diarrhea. No human seems to be available. So I've left six voicemails in the span of two hours. This used to be one of the best offices to be able to talk to someone but things have obviously changed. Sad! Update, same day. I was made to feel like it's my fault for not knowing that it is one of the busiest days, Tuesday's, Geez!