The Cardiovascular Center of Florida

Where do I begin -- my experience at this location was unfortunately not the best. I arrived about 15 minutes early for my appointment, having already completed my online paperwork. Upon arrival, I was greeted and checked in by a very pleasant young lady, a heavyset Caucasian woman with glasses, who was polite and professional. I wish I had gotten her name because she truly represented great customer service. Unfortunately, her coworker, Sabrina, did not provide the same level of care. I checked in around 1:50 p.m. for my 2:00 p.m. appointment and waited patiently. By 2:20 p.m., everyone who had arrived before and after me had been called, so I approached the front desk to ask if I might have missed my name. Sabrina informed me that I had not and that there was one person ahead of me. I understood and took my seat again. At 2:55 p.m., I noticed a patient who arrived for her 3:00 p.m. appointment was called back almost immediately. I asked Sabrina again about the delay, explaining that I had another appointment at 4:15 p.m. and needed to plan accordingly. She again told me there was one person ahead of me and, when I inquired about rescheduling, stated that the next available appointment wouldn't be until December 2nd only checking that particular location even though there are three offices. I decided to wait, but by 3:05 p.m., I was preparing to cancel when, at 3:15 p.m., my name was finally called. Because of this, I was five minutes late to my 4:15 p.m. appointment in Windermere -- about a 40-minute drive away. Thankfully, that office was understanding, but this delay could have easily been avoided with better communication and empathy from the front desk. The issue was not the wait itself, I understand that offices get busy but rather the lack of concern and poor attitude displayed by Sabrina. A simple update, a kind tone, or acknowledgment of the delay would have made all the difference. Front desk staff are often the first impression of an office, and professionalism, respect, and compassion should always be shown to every patient, regardless of the circumstances. I sincerely hope that Sabrina receives additional customer service training, as a more empathetic approach would greatly improve the patient experience.

Cristina Rios has been incredible. She listens with empathy, explain every step clearly, and makes me feel supported--not judged. Her compassion, professionalism, and encouragement have made a real difference in my weight management journey. I always leave my appointments feeling motivated, informed, and cared for. Cristina is truly an outstanding provider who embodies excellence in patient-centered care. Thank you Cristina!

Mrs Rios was very intelligent and was super informative. She answered my questions and I felt like she listened to my concerns. Also, she was very detailed when explaining my treatment plan. Great experience and I highly recommend. I'm definitely coming back.

Cristina makes you feel very comfortable and is very professional. She takes the time to listen and gives excellent advice. She absolutely knows her job extremely well and is very knowledgable. She is so pleasant and does not rush the visit. . My blood pressure does not go up when I see her!!!

I am very satisfied with my visit. Dr. Christina Rios is very knowledgeable in her specialty. She patiently explained the differences in treatments. She answered all of my questions in terms that I could understand. She also went over with me the treatment plan that she chose for my individual needs along with detailed take-home instructions. I felt very optimistic about her plan. I am so very thankful that my cardiologist, Dr. Peter Taylor, recommended that I see her. He spoke very highly of her. I see why.