Patient
DO NOT USE AS AME! I went to Julie Ramos for my annual class II flt physical. Front desk staff absolutely rude and frankly racist if you speak English only It gets much worse... Staff is not trained on equipment. As a former AF Flt nurse, I've done hundreds of flt physicals. The woman who was completing my eye exam had no idea how to use the equipment, not only did I see this, she admitted it. I duplicated tests multiple times, she told me I had to read EVERY LINE, not just the smallest I could read. I told her politely this is not how it's done. I should read smallest line I can read. I was in there over an hour. Doctor finally came in. I told her that her staff is not properly trained, and that her technician had me read EVERY LINE. She said " that's not right" Then the doctor looked at my eye exam and said out loud " that's not right" referring to the eye exam numbers. This tech showed I was 1. Near sighted. I am not at all, I only wear light readers 2. NON CORRECTED 20/20 CORRECTED 20/40. again, not only does this make no sense, I don't wear glasses for distance... Doctor asked another tech to come in and re do a few exams. She already came in with attitude. She asked me to read the first test, which I did with no issue. She screamed WRONG! WE ARE DONE HERE! I tried explaining to her that is impossible when I can read the line she read with total clarity. She screams to go see opthomologist and have eyes tested and get glasses and come back ( just did this 2 months prior). Fast forward, go to another AME, he calls Dr Ramos office to have them rescind the med express number, he is going to complete my exam. They are very rude with him. We wait an hour, he calls back and Dr Ramos office explains they will do it when they can, rudely again. Well, guess what they do? They SUBMIT MY INCOMPLETE MEDICAL TO THE FAA, intentionally hurting my career and costing my hundreds of dollars in the process. Dr Ramos office did not even send my OSA report to the FAA, which is what hurt me. FAA Doctor of the day laughed when my new AME called, forwarded the eye exam to FAA. FAA doc said ' don't worry about eye exam, obviously operator error, go see opthomologist and have complete work up, but send OSA paperwork. Went to opthomologist, had a 2.5 hour exam, no lie... had testing done I've never had before, and my eyes are just fine. I'm looking into medical malpractice next week. This cost me TIME, MONEY, STRESS. Again, if you value your FAA job, DO NOT GO HERE!