Patient
The doctors are great at this practice. However, their support staff for scheduling or the clinical staff is apparently totally understaffed. I have made 5 attempts over more than a 2 week period by leaving voice messages and emails through their client portal, to be contacted for rescheduling of a procedure and never received a reply, except for their auto reply email that the message was received. This is not an isolated incident, my husband had the same experience multiple times last year and had to go in person to their office to get questions answered and appointments scheduled. If we didn't like the doctors so much, we would be looking elsewhere for providers.