Patient
I called to schedule an appointment and was met with an unexpectedly dismissive response. The person on the phone labeled me as 'pushy' simply because I was advocating for my health and trying to understand my options. It's disheartening to encounter this kind of apathy in a system where accessing quality healthcare can already be challenging. Compassion and patience are essential in medical settings, and I hope your team can strive to provide a more supportive experience for patients--one where questions are welcomed, concerns are acknowledged, and care is never denied.