Patient
This facility is not concerned enough for my business needs. It took months trying to reach the office just for my first appointment. I couldn't get through even after leaving a message. My PCP office had to contact them just for my appointment which I asked for another referral to be seen because I didn't like the fact that they didn't answer or call me back initially. Fast forward to my first appointment I explained to the doctor and staff that it's hard to reach the office. The all just say "yeah we know". Okay a month later I'm needing my FMLA/ADA documents completed. Again no answer so I had to drive to the office. The front office staff not at the front so I'm waiting to be acknowledged. They have my form however no doctor completed them. Well days go by and it's the deadline to return the forms. I had to have my PCP contact them and let them know it's urgent to return the forms. That was so annoying and aggravating. I canceled all my future appointments with the office. I will go somewhere else that can have more concerns as to why patients can't get through. I was out of work the whole time just waiting on the office to complete one form w/2 questions on it