Seckler Heart Center, PA

Incredible Doctor and office staff! When Dr. Seckler was recommended to me and I read the online reviews I was a little worried, but decided to keep my appointment. Having been here 3 times now, I can tell you that I have never met a more caring and patient doctor and a kinder office staff. They were attentive and helpful, and a pleasure to speak with. Highly highly recommend!

This office is a nightmare!!!!! My father is a patient and has an outstanding bill of $35. I've sent 2 checks--neither of which they allegedly received/deposited--so we keep getting late payment notices. I tried to pay with a credit card by phone and was told by the billing service that the office isn't set up to take phone payments OR online payments. I'm now trying to reach someone in the medical office to ask what they would like us to do but it goes to voicemail with a message that says "no one is in the office, call back during normal business hours, 9am - 4pm." It is currently 1:30pm. Huh???? Based on all of the other reviews, I can only assume that Dr. Seckler is minutes away from retiring and doesn't care how his patients are treated by his staff or how his office is run. Update: I got someone on the phone in the office who was very nice and took my payment over the phone. However, there is no way I should have had to waste as much time as I did figuring out how to pay this $35 bill (and who would have guessed you do it by calling the office receptionist?). They need to sort out how patients can either call the billing number on their bills and actually pay or how they can pay online.

It's amazing the reviews I am reading that are so similar to my reviews...wake up Dr Seckler and get rid of that rude unprofessional receptionist who is flat out mean...it's been years that we as patients have to deal with that miserable woman...and FYI folks Dr Seckler has switched to concierge medicine ..get your check books out! If you don't pay for the privilege of seeing him you never will....you'll get only his PA Good luck with that!

Giving 2 star review due to an attempt with scheduling an appt with Dr. Seckler who was highly recommended to me by a close friend who happens to be a DO, and my current Cardiologist I have been seeing for several years also recommended Dr. Seckler to me as their office currently no longer in-network with our HI at this time. I reviewed with my HI provider to verify the office & Dr. Seckler are IN-NETWORK. CONFIRMED.. I also searched reviews as well and found the majority of reviews stating Dr. Seckler as a wonderful top-notch Cardiologist, however, reviews regarding the admin staff were not so nice. I've a worked in the medical field for many years. The first contact IMO is the (heart) of an office, so I have a bit of sympathy for them and what they deal with daily. So, I gave the benefit of a doubt on those reviews. Well.... First contact/impression with this office to schedule a New Patient appt I am SHOCKED!! I've worked in various medical offices-professions and positions for many years that also involved working the front office (ADMIN). The only thing I can say at this time with how the initial contact went is beyond one of the most unprofessional experiences I have encountered. Just from my own personal work experience involving scheduling/customer service and knowing that if I had EVER spoken to a patient or potential NEW patient in that manner, I would not have had a job!! I was asked if I had insurance and with what carrier; I gave the information and it was followed with another question of what type (Open Access, HMO, etc.) Honestly, I was not sure exactly the type at the time of call and only that the office/doctor was confirmed as being In-Network. The lady then advised me that it's my responsibility to verify network status not hers and she did not want to do all the work if the office is not in network. I will say that part of what she said I do agree with it being the patient's responsibility to review with their HI provider for accuracy and that the offices and/or facility will check and verify "as a courtesy". However, I did my "patient" due diligence and verified the office and Dr. Seckler are listed with my insurance carrier as being In-Network... At this time, she tells me it's not her job to verify with my health insurance carrier to see network status and without her having 100% confirmation she would not proceed any further with scheduling, stating even though my HI Carrier said "In-Network" they may not be accurate. So, again, I'm now explaining to her that I had already verified network status prior to me calling and that I can provide my HI information to her over the phone to double check and reconfirm. I'm now told that she did not want to go through the "process" of taking all the information and it come back listed not In-Network. I'm now told that I can drive to the office and physically provide my HI card to them for review and verification status. I'm completely MIND BLOWN at this point and the fact that she did not want to do her job and I would now have to take time from MY OWN JOB to drive to the office and physically hand my INS card for review to verify network status when I am more than capable and can easily provide VIA phone to her the information listed on my HIC for verification purposes & she can call me back once she received the 100% verification she needed to proceed with scheduling. After hanging up, I contacted my HIC and advised them of the call /experience I just encountered with this office. Thankfully, my HIC is physical mailing a letter to me showing the office and Dr. status listed with them being "In-Network" as I was previously provided prior to calling the office to schedule. Typically, I would not even attempt or bother to go any further on scheduling however, due to Dr. Seckler coming so HIGHLY recommended to me by a close friend who happens to be a DO, along with my current Cardiologist recommending Dr. Seckler, I will make a one last attempt to schedule. Will provided update after my second attempt.

While Dr. Seckler seems competent, his office staff isn't. They don't return calls, they don't answer the phone and they put patients on hold and leave them there. Thank goodness they're not involved with emergent care. I'll be looking for a cardiologist with a more responsive and responsible staff. I wouldn't recommend Dr. Seckler until he invests in his front office.