Patient
Bad customer service they make you jump through Hoops. Just to schedule an appointment and have pretty much no sympathy or empathy for the people on the phone. It's almost as if they just wanna get you off the phone as soon as possible.
About Dr. Advanced Heart and Vein Center - Thornton
Advanced Heart and Vein Center has a team of board certified interventional and vascular cardiologists that are committed to provide our patients with the latest technology and the most current prevention and treatment practices Our office, located in Westminster, (Denver Metro) to provide services to the local communities in Northglenn, Thornton, Broomfield, Erie, and Brighton areas. We provide a variety of comprehensive therapies and interventional procedures for all cardiac conditions such as coronary angiogram, electrical cardioversions, device implants such as pacemaker and defibillator Our team will work with you to better understand and treat conditions such as peripheral vascular disease We offer advanced non-surgical vein care.
Medical Disclaimer: The information on this website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
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Patient
Follow up: I got a call from the new front desk manager- who apologized and stated that the practice is working to improve both the portal and the phone system. Hopefully they can make this happen and match the admin quality with the quality of their medical services (as explained below) -------- This review is about the administration of this clinic - not the medical staff, all the doctors and medical staff are great - in fact Dr Molavi literally saved my life and I am ever grateful to him. That being said making an appointment or getting someone to answer any questions regarding non medical questions is extremely difficult. I was ordered a couple of tests in early August and am still waiting for appointments after a month and a half. Getting through is almost impossible as the patient portal does not work - phone messages do not illicit a call back and communication is almost impossible. The medical staff does respond quickly once they get the message but that in itself is very difficult to do - I am thinking of, and will probably change my doctor- not because of the medical staff but because of the poor communication,
Patient
Upon scheduling, the receptionist promised that all necessary scans would be completed that day. Not true. Had one simple test done by the medical assistant and sat in the room for nearly an hour before being seen by Dr. Khan. He did not listen, was rude, condescending, and rushed. After visit summary noted that I had a "malignant neoplasm of the breast." No mammogram from any facility notes that. Someone needs to check their work. Will not be returning.
Patient
I hope the office can take a closer look at how appointment times are managed. It feels unfair that patients are turned away for being just a few minutes late, while it's common to wait 30-45 minutes to be seen. Patients respect your time and schedules -- we'd just like the same courtesy shown in return.
Patient
I'm extremely grateful to Dr. Khan and the entire team at AH&V. They all speak in a way that's easy to understand and deliver outstanding customer service.
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