Dr. Arash Milani MD Victorville CA - Primary Care Victorville CA

My mother has been going to this office for years. Seems the office has grown beyond its own capacity and capability! The office staff has always been an issue. Having to continue to follow up on refills is unacceptable when the medication is needed daily. If I did not advocate for my elderly mother, I feel like she would be in a residential care facility vs enjoying her last years at home with family. Dr Milani has always been compassionate which is the reason I have continued to seek geriatric care for my mother here. After today's visit I am not feeling the same. Dr Milani was very short, uncompassionate, and clearly in a rush. Mom is just a number now and not a patient. Very sad for the elderly population!

The office staff is completely unprofessional. Trying to get a a COVID test prescription is a joke. I called 4 times and was put on hold for 25 minutes. Spoke to Irene the back office supervisor she didn't want to give me a prescription because I had tested positive so I told her my son needed one and didn't want to give him one because he had the symptoms. So Rude seems like she was paying for it. Never had this problem in the past with them, just started about six months ago. Reading the reviews on this office, I'm not the only one who has problems with them. 1 stars is pretty bad for a business that's been established for many years.

The office staff is completely unprofessional. Trying to get a refill on my meds is a joke. I called and was put on hold for 25 minutes and then they hung up. Never had this problem in the past with them, just started about six months ago. Reading the reviews on this office, I'm not the only one who has problems with them. 3 stars is pretty bad for a business that's been established for many years.

I've been going here for over a decade. The Drs are great, but the new office staff is completely useless! They hired new people within the last year or so, that DON'T do their job! Jo and Carol seem to be the only ones who help with anything. Having to wait 3 WEEKS for a STAT referral that's supposed to take 72 hours, or having to call REPEATEDLY for a prescription refill on a med that I need to take daily is really unacceptable. The office Manager SAID, SHE would make sure it was handled and it STILL wasn't done. Calls into the office take 15+ minutes JUST to be answered! Regardless of what you need. Messages left aren't answered without repeated calls for days! They USED TO have a fantastic staff! Time for another staff change, or I'll be filling a complaint the next time I have an issue. They like to pass the buck, instead of doing their jobs! I really don't want to have to look for a new Dr, because I really do love my Dr there. But the staff keeps him from being able to do HIS job properly! PLEASE Dr Milani, get a new office Manager and whoever is in charge of referrals and refills, they're NOT doing their jobs!!!

I am finally getting enough of High Desert Doctors! Most of them seem to had forgotten all about the hipocratic oath! Once they become famous, they show their true colors! No empathy for people's lives. My mom is been going through though time with a condition that requires a procedure to drain liquid out of her belly. The insurance approved it right away, but the doctor's office personnel are taking two weeks to send the correct paper, when you call, you're lucky if they answer. We went several times to the clinic and they promise to work as urgent matter but they never did it! We are now at the ER because she never got the papers sent to the right place! Now let's talk about the primary doctor Iglesias, je seemed to be very professional and respectful towards his patients, but last time I took my mom, he did even ask my mom directly about her concerns. I went through a report where is showing something of a concern to me, but he didn't take the time to read the report! He is guessing that her condition is heart related, but they haven't given us a definitive diagnosis!