UCLA Health Ventura Primary & Specialty Care

Great doctors but the administrative staff is horrible. My husband broke his arm recently, and we sent a couple of messages through the health portal, all we needed was the name of an orthopedic surgeon as the medical records from the injury and x-rays, were transferred from New York where we were vacationing and were told they were unable to provide that without a visit and couldn't accommodate a visit until middle of July! We are astounded that an established patient with a documented injury needing urgent attention would be treated in such a way! I called today, the Ventura office to speak with the practice manager and was told that she was unavailable and would contact either myself or my husband within 24 to 48 hours, yikes! All we needed was a recommendation for a good orthopedic surgeon as our particular insurance does not require pre-authorization. One would think that a primary care physician would be able to provide that? I thought the whole point of primary care was to have a point person that managed your health, but apparently that's not the case in Ventura. I'm told this is not the case in other areas. We've always been very pleased with UCLA in Westwood and Santa Monica. We are in the process of transferring our care to Santa Barbara.

Dr Jes Ahern is exceptional. He is so present with you with so much compassion. The staff is wonderful and so kind. I am so grateful to have him.

WARNING: HIGH COST FOR 1ST VISIT! I scheduled an appointment for my annual physical which is completely covered by my insurance. Since it was my first visit at Jasemine D Mistry, they now want to charge over 700$ for this preventive measure. Nothing about this has been communicated on my visit though. Would have been good to know, because then I would have chosen a different doctor. On The doctors notes it even states that I wanted to have a physical exam and now they tell me that my physical has not been completed. It also states that I don't have any complaints and just want to have my physical to labs done. Please get this issue sorted. This is not a good experience for a doctors visit :-(

I'd love to rate this higher, as my doctor is fantastic, but the billing staff seem almost criminal in their lack of transpancy. For my first visit, i was billed more than 1100 (700 something after insurance) for a routine intake and 5 minutes with an ultra sound to confirm a cyst. I was told this was a level 4 office visit. Ok what ever, seemed high, but i agreed to the diagnostic test. A few months later, I stopped in a second time to have a spot checked out. I Spent maybe 15 minutes with the doctor, no procedures, or anything else, just a routine discussion and 2 minute exam. This was billed as a level 3 office visit at 508 to insurance and 270 OUT of pocket. I tried reaching customer service to get clarity about what office visit levels entail and was told E "Bills are non- negotiable, take it up with front desk or doctor for future visits if you want to minimize excess charges." All i wanted to know is what metrics they base their charge leves on. Instead I was blown off and told to pay and go pound sand. Update: Was finally able to get clear metrics on bill level. Very expensive, but the best primary care I've received in the county. -1 star for poor cs in billing.

Dr Whelan is the best GP I have had in decades. My initial consultation with him was impressive. He did an extremely thorough exam , asked relevant questions and scheduled a follow up.to review test results. In 2021 I suffered from vague symptoms that were not easy to diagnose. His persistence and his diligence paid off. He initiated a series of test/referrals that culminated in the creation of a UCLA team of specialists that saved my life. My husband was so impressed that he switched to Dr Whelan and is confident in the care he now receives . 5 stars