UCLA Health Santa Clarita Primary & Specialty Care

Was making small payments on a bill. The payment plan they offered was still too high for me to pay each month for 4 months. After making small payments for 4 months, they sent me to collections. When I called and asked why, they said because of the balance and I said I said that I didn't understand because they were accepting these payments- and one after they said they sent it to collections ( but didn't see that on my patient portal). Basically the payments were big enough and was told there's a financial hardship application but was never told about it until this call. But then was also told I couldn't apply because I was already sent to collections- so why being it up- but was told to still apply? Why? When I asked what are the qualifications for this the representative could not tell me what the qualifications were. This is obscene. It's all about the money and not the health.

Dr. McInerney, I had really hoped to become your patient, but UCLA's scheduling department has made that impossible. After two weeks of being caught in an endless runaround of conflicting information and call-somebody-else instructions, I have given up and am seeking care elsewhere. It especially bothers me as a Bruin to see what a bad job UCLA Health is doing in the SCV. I sincerely wish you luck growing your practice under these circumstances.

Let me start by saying the staff were very nice. Sadly, that's probably the only nice thing here. The facility is gross and made me feel like I was in a county hospital. The cabinets were falling apart, the walls had giant paint chips, even the ceiling was broken. The small desk in the exam room looked like a portable table from Costco. And there was a sign that scolded to "only wash hands" above the sink. What in the world must have prompted that to be posted?! To be honest I left more worried about catching something there from the unsanitary conditions.

Terrible dr guo prescribed my husband medication over a week ago but didn't put instructions pharmacist has called twice I have called three times plus got disconnected plus to tell me ucla called Anthony with the instructions which is not true nor does that make any sense the pharmacy needs the instructions so they can fill the script very bad customer service horrible

PLEASE AVOID THIS provider!! It's a shame that this is associated to UCLA...I can't believe this happened... I was charged around one thousand dollars for an online visit just to get a prescription refill and speak with my primary physician, who has been my doctor for the past four years. Unfortunately, his previous clinic was shut down, and he had to move to UCLA Health. The virtual consultation lasted only five minutes. When I confronted the clinic about the high charge, they claimed it was necessary because it was my first visit and I have chronic conditions like high blood pressure and high cholesterol. However, all I needed was a refill! Of course the insurance didn't cover it and I got hit with a $650 FOR ONE ONLIVE VISIT as out of pocket. This feels like fraudulent practice and abuse.