Patient
New patient. New to California due to military move. I needed a referral for a mammogram due to my mother having breast cancer before the age of 40. The people that answer the phone are rude. The people that check you in are rude. I get the exam room the intern was kind, we went over my medication, my concerns and decided to set myself up as a new patient- i would need a primary care doctor eventually. Doctor comes in as usual we over the same thing i just told the intern, I get the referral but I never get a text for medication. I called and I've used the portal to try to get in contact with her, not only that my lab results are back and still no call from the doctor to discuss. I called back because I have less than a weeks supply for one medication and the rude lady tells me I would need to come back because there are no notes discussion medication. I advised that wasn't true because she told me I needed to stop the pill birth control and pick something else, I told her about my gastrointestinal issues and weight and the lady on the phone says "well that's not what I show, ill send her a message". Completely unaccountable, no compassion, no care, no decency. I would NOT recommend, especially since I've already sent 3 messages, had the labs done as she asked and I cannot get a simple real response.