La Libertad Medical Clinic

This place is horrible full of rude and unprofessional staff who lack client care and compassion towards people. My mom went in today 7/17/24 with a severe headache she started experiencing blurry vision as she was there making it difficult to fill out paper work. She then had to run outside to throw up and not a single staff checked up on her or asked if she needed water or any type of support. Other patients were the ones concern. The guy at the front desk was extremely rude to her as well. AVOID the disappointment! I will be filing a report to DMHC and Consumer Affairs. This type inhuman treatment is unacceptable and this clinic need to be further investigated.

Bad Maria! On October 9, 2023, my husband and I had a very poor customer service experience at your clinic. We were asked by Maria, the front office receptionist, to fill out all the paperwork again because I did not bring my identification that had my signature on it. This was not explained to us when we made the appointment. While we were filling out the forms, Maria attended to other customers and made us wait longer than necessary. When we finally completed the paperwork, she rejected it because some words were not circled the way she preferred. This was very frustrating and caused us more delay. We waited for more than four hours to be seen by a doctor, and we felt that Maria was retaliating against us for speaking up and questioning her policies. She even threatened to refuse service to us and told her coworker that she was not going to pass us in. We had to ask for her boss and explain the situation to him. He told her that she could not refuse service to us and apologized for her behavior. Another nurse eventually passed us in and helped us. This was our first time at your clinic, and we were very disappointed with the impression that Maria gave us. We will think twice about coming back unless we receive an assurance that this will not happen again.

Everytime i go i remember why i want to change physicians. Been going there since I was born. It is terrible, the nurses are so rude. The front desk don't give you any correct information. The only good doctor is chambi. The rest rush you out within 5 minutes of you being in the room. The doctors don't listen to patient needs and will just prescribe random medications. I work in Pomona and I know the THERES ALWAYS a waiting line. My mom wrote my name down at 10am. I got out of work at 1:30, drove down and got there at 3pm and the STILL hadn't called my name. All I needed what results and they wouldn't tell you over the phone. The wait is insane.

If you want to feel better, this is definitely the place to go. I have Kaiser insurance, but I doubt I'll ever go there again other than for our yearly checkups or for emergency services. This is now my go-to for when my 3 year old (or any of us) gets sick. The doctor actually listens to your concerns and does such a great job with the prescribed medications he gives. Prices are also pretty good when you're going the cash route.

What kind of clinic is this??! My mother went here for the first time because of her medical plan. She went in for back pain and lower stomach pain when she bends down. She cannot take the pain anymore, she left work to come here to get help. First off my mom does not understand english, so she tried her best to explain to the DR (who was walking around with slides and socks, no name badge, what kind of unprofessional attire is this?) what was wrong. The dr told her "your problem isnt worrysome" and prescribed ibuprofen. My mother told her ibuprofen does not take the pain away, it hurts day and night and she ignored her and basically gave an attitude of "oh well" and said she needed to get a colonoscopy done. My mother simply asked her why if she didn't have no problem with her intestines it was her BACK. Then A rude nurse also came in and my mother asked if that clinic could refer her to a specific gynecologist near our house to get her annual pap test to test for cancer. (That gyno clinic had already told my mom that la libertad clinic would be able to refer her to them due to them having the same medical plan). Well this set off that Dr Hala Youseff and she came in and literally yelled in my mother's face and said " WHAT CANCER LADY?! WHAT CANCER?! " how can you even yell at a patient ?!? My mom simply wanted a referral to get her pap test done. It makes me so mad that she made my mother feel so inferior and my mother could not even defend herself because of the language barrier !! My mom asked for a translator because the dr was only yelling in her face, her eyes wide open and she couldnt even communicate anything to her so the dr got even more mad opened the door and started yelling for a translator! Then to make things worse the rude nurse who my mother didnt get her name came in with the worst attitude and said you told me to test for cancer?! Thats what you told me. Like yes sweetie the damn annual pap test!! Lastly, the dr told my mom she would not refer her to whom my mom asked for, she would get who the dr put in the papers and thats it. My mom left angry, without help, and that rude doctor never really listened to my mother! This clinic is just so unprofessional and rude and it angers me that they treated my mother like this!! How is this clinic or that doctor still in business when she has so many bad reviews ?!? If you dont want to work with people why even dedicate to being a doctor ??