Kaiser Permanente San Leandro Medical Center

Kaiser San Leandro has been a great experience for me. The staff is always approachable, friendly, and very helpful. Most of my doctors have been wonderful. They are attentive, thorough, and caring during every visit. The facility is clean and well-organized. Overall, I'm very grateful for the excellent care I receive here.

7 weeks postpartum, I suddenly feel this urge to share with the world how great was my delivery with Mar Schupp-Lopez and her team. I will remember them forever. If Kaiser management reads the reviews, please tell her how wonderful she is and how grateful one of her patients is. It was absolutely wonderful experience because of how attentive, supportive, and thoughtful Mar and her team were. If Bay Area residents trying to chose hospitals for delivery - SL is absolutely top notch because of Mar Postpartum dept was a bit chaotic though. People constantly knocking on the door and coming to check something - different people all the time. That was exhausting. THE BED. As comfortable as I was during delivery, it was excruciating to be in that postpartum bed because how short it was. The couch for your loved one is also ridiculously uncomfortable. But whatever it is - the delivery was great. Again, Thanks Mar and team

Every staff member was friendly and sincerely concerned for my well-being and comfort from the very start of my visit. The red-carpet treatment is certainly a BIG deal to a patient prior to a colonoscopy procedure. Kaiser has certainly raised the bar over the years instilling patient trust and comfort way beyond that of competing health care organizations. For a patient to feel so good before and after a colonoscopy at one time would have been unusual. Dr. Taylor's manner, personality, and obvious concern for my welfare created a very relaxed environment, and I awoke to find absolutely no discomfort or side effects from the procedure. This doctor is a gem. If only the dreaded consumption of the "the sludge" could be improved...

I am a 36 year kaiser employee and have seen my share of doctors. My husband and I saw her for a consultation and I have to tell you, she was one of the BEST doctors we have come across in a long time. she was kind. compassionate. knowledgeable and truly made my husband feel heard and cared about. We left our appointment feeling so positive that we were going to be cared for and feeling secure in her hands. She goes beyond any high metric Kaiser can measure patient care on.

Endovascular Surgery at Kaiser: Death, Denial and Incompetence My mother underwent endovascular aortic aneurysm repair with Dr. Adam C. Ring on May 1, 2025. The next day, he told us there was a "wound" that occurred during surgery. He assured the family it was "fine." The next few days she complained that she couldn't feel her legs, could barely walk, and was in severe pain and confusion. Still, he said things went great and continued to prepare her for going home. We were originally told normal recovery is 2-3 days. She stayed in ICU for 5 days. When I later questioned why such a long stay in ICU, Dr. Ring said she was "doing great" and just waiting for a bed. She was stepped down from ICU and died hours later. The autopsy confirmed the aortic dissection--a complication I only learned after her death carries a 25-50% mortality rate. We were never told her life was in danger. Her autopsy revealed it was an iatrogenic aortic dissection: a mistake caused by the surgery where the inner layer of the aorta, the main artery that carries blood from the heart to the rest of the body, tears and separates from the middle layer. This separation creates a new space (false lumen) between the layers, allowing blood to flow into it. Google states that this is a serious life threatening condition. Dr. Ring's conduct after her death was appalling. He continued insisting he'd been "optimistic" and the surgery went "great," claiming he didn't know "what could have gone wrong"--despite having told us about the dissection days earlier. When I asked about his mortality rate for this procedure, he gave a vague "very low" and quickly deflected, stating, 'I don't feel comfortable answering any more questions until we see the full autopsy report.' I live on the east coast, and to talk to a doctor about the full autopsy report, you MUST go in person. During our brief phone conversation, he questioned my medical knowledge in a condescending tone, as if I had no right to ask questions about my own mother's death. Then he asked me, "Why do you think she died?"--shifting responsibility onto me. When I researched him, I discovered he's practiced in three different states since graduating medical school in 2012. There is no transparency, no way for patients to access his actual outcomes or mortality rates. Dr. Ring's relentless optimism wasn't medical judgment--it was a shield against accountability. A surgeon who cannot face his own mistakes, who cannot communicate truth to families because it would mean admitting failure, is a danger to every patient who trusts him. My mother died alone because I was told she was "fine" when she was dying. His repeated assurances that everything was "fine" and "great"--even after her death--were not comfort but concealment. His false reassurances robbed us of the chance to be with her in her final hours. When a doctor prioritizes protecting his ego over honest communication, patients pay with their lives. If he cannot acknowledge what went wrong, he will do it again. As if it couldn't get worse, the Kaiser nurses, the medical 'liaison,' the administrative staff all the way to the morgue showed a total lack of empathy at best, and were totally incompetent. For example, the medical liaison constantly provided us with false information about next steps, including information about the autopsy. When I tried to find out where my mother was 2 weeks later, Kaiser told me to call the Alameda County Coroner's office, who informed me they didn't even receive a death certificate. I had to track my mom down on my own, she was at a funeral home morgue that Kaiser hires for their overflow of dead bodies. No family should have to deal with this ineptitude while grieving. They respond to these reviews with a generic message to email them. When you do, they do not respond. When you do a second time, they do not respond. A third, the same. Kaiser was paid just under $500,000 for this experience from us and insurance. My family got death, denial and incompetence.