Apex Cardiology of Silicon Valley

I have a wonderful and talented cardiologist - Dr. Kwa - who I have been with 9 years. However he is supported by a mediocre staff. These last 7 months I have been forced to spend more hours than i care to think about doing the staff work, for the staff, in order to resolve billing and authorization issues for a new course of treatment. I have had my course of treatment denied, by Apex, because of a billing issue between the insurance company and Apex. After having to dig into the issue I found that the staff either overlooked or ignored the insurance company procedures. This staff may be overworked or lack the expertise. Either way it has been a burden that I am expected to unjustly take on. Today I was lectured by the receptionist about insurance matters and why it was not the responsibility of the Apex to find a solution for this critical health treatment.

The office staff is incredibly poor. I was unable to make a follow up appointment without many, many, undo questioning about my insurance. I have three insurances, and ability to pay personally, and have paid for all past appointments. I was put through a questioning ordeal, then they disconnected me! I have never been so insulted in my life. Strongly, strongly recommend against going here for care. They don't !

My husband and I are both patients of Dr. Kwa. We feel extremely fortunate to have been referred to him. He is an excellent physician who takes his time with each patient and somehow still stays on schedule. His staff is very friendly and competent too. They use a patient portal called Follow My Health which is very helpful. The office is clean and well-kept. If you find yourself in need of a cardiologist, you should definitely consider Apex Cardiology.

Great Doctors but they use an electronic "follow my health" system for patients. Unfortunately it just doesn't work - they are not even listed as being in the system. I have complained and phoned at least 30 (yes thirty) including phone calls and no one gets back with a fix. Its totally rubbish - they do not remind you of appointments - you just get this electronic company that says you have to login to see your results and records and they are not even listed as participating. I am an aggrieved patient my name is Denis Pomroy - I am not ashamed to give this terrible review because it is so frustrating. The Doctors seem good which is all the more a shame.

VERY VERY poor office management. After 2 months of waiting time for stress test, office told me that my appointment was cancelled due to a request by patient. It was not me to cancelled that and i don't know who else can do it on my behalf????? Although it was a mistake by office for sure, they wanted to schedule an appointment for 40 days later without considering my health conditions.