UCSF Cardiovascular Care and Prevention Center - Golden Gate Practice

Been with them for well over 15 years. It's alway welcoming, quiet and on point. Caught my heart issues early, which let me still be alive.

Agree with the near universal sentiment here re: this clinic lacking good customer service or sympathetic bedside manner -- from the staff or doctors. It took months to get an appointment, and then another two months for tests to be scheduled and completed. And then -- despite me experiencing very real heart abnormalities (confirmed by tests he ordered), Dr. Clifton Watt was completely dismissive of my concerns and symptoms and entirely unhelpful in figuring out an effective way to manage the issues, identify a root cause, and get some relief. He couldn't get out of the appointment fast enough, passing the buck on my (yes, admittedly complex) issues to other specialists. My primary care provider was more helpful, and certainly more compassionate. Don't waste your time here, if you need specialty care or help for any complex issues.

I have an urgent matter that needs immediate attention. My primary doctor filed a STAT referral and faxed them on June 30. I called them at least 5 times, and they keep saying "have not get the referral on file." Funny, it is July 7 now. I asked my primary care doctor to fax the referral twice and even had a PDF copy of the referral. I think I may have to go to an ER if they keep missing it.

I've had nothing but positive experiences at this office. I have always found the staff and providers to be helpful and caring. Things everywhere have been hectic since the pandemic and most places are short staffed and people stressed out. It's no excuse to be rude but I've never had this happen to me here, before or after the pandemic.

They only accept payment by check and I have not been able to reach their receptionist over the last 2 months. Do not go here unless you want a $50 bill that you cant pay to go to collections.