Imaging Healthcare Specialists - Kearny Mesa

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up (Date of Visit: May 6th, 2025 | Date of Complaint Follow-Up: [Today's Date]) I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Office waiting area and all treatment areas were very nice and clean. Parking and signage was all good. All Technicians and front desk personnel were very pleasant and helpful. They all contributed to making my visit for diagnostic testing a very positive experience. Thank you so much!

Excellent costumer service , make you feel welcome. Was there at time needed and was in and out pretty quick. They explained everything very well . I do recommend this place. Thank you all for your great service

My experience was very good. Over the last three months I have gone to Imaging Healthcare On four different occasions, And the service Been Excellent. They got me in very quickly for an appointment. The staff who helped me Check in was very helpful because I am disabled and the technicians were also extremely kind.. This time I went to the Kearney Mesa office For the first time, I was greeted by Evonne who Was very Friendly and helpful Appointments were very much on time and I was introduced to Sosie Who Was going to do my procedure. She was so kind and helpful and Answered my questions. My procedure was done timely Efficiently. Overall It was a very nice experience dealing with Imaging healthcare specialist.

Everyone was professional, friendly, efficient, and worked together seamlessly. I did not give 5 stars because although the schedule seemed light (I didn't see another person in there except for a walk-in they had to refer elsewhere) I had to wait nearly a month for an ultrasound. At least there was no wait. They also showed me the portal link where I could see the imaging myself in a couple of days. Naturally I have already ordered the viewing popcorn from Amazon.