Riverside Medical Clinic - Brockton

The doctors I've had have been great, but with the transition of a new company purchasing the clinic it has turned into an absolute disaster. Doctors and staff are over worked. They have cut out any personal contact that they use to provide and they are simply trying to maximize their profits. My appointments are constantly cancelled and rescheduled months out after I've waited for months for the appointment. I have repeatedly given them another chance since I've been with them for 25+ years. It's not getting better. It's just getting worse. Sad to see a wonderful medical clinic reduced to this state.

If I could give zero stars, I would. Unfortunately, my experience with this office has been extremely disappointing due to consistently poor communication and lack of responsiveness. Despite leaving multiple urgent messages, my calls were never returned. The office encourages patients to leave messages through the app with the assurance of a response within 72 hours; however, this timeframe was not honored. My experience with the OB department was particularly distressing during an already stressful pregnancy. Communication was minimal, and concerns were repeatedly avoided rather than addressed. I waited over a month for a response, calling daily. Each time, the operator would transfer my message to the staff, and I was repeatedly told I would receive a call back within a few hours. Unfortunately, no follow-up ever occurred, leaving me without answers and increasing my anxiety. The level of stress caused by this situation was overwhelming. Dr. KEVIN K YEO office failed to meet basic standards of patient care and accountability. I also requested to speak with a supervisor and never received a response. After exhausting all options, I filed a formal grievance against the staff. Instead of resolving the issue, appointments were canceled without my consent, and false claims were made that I had agreed to these cancellations. Ultimately, I was forced to request a new physician. This entire experience was emotionally exhausting and negatively impacted my well-being during pregnancy, which is both unhealthy and unacceptable for me and my unborn child.

We're very picky when it comes to choosing doctors, which is why we don't go often--we only trust a few. Especially now that we have a baby, it took us a whole year to find the right pediatrician. We finally had our first visit today, and it was such a wonderful experience. The staff made us feel respected and cared for, and the doctor didn't rush or prescribe anything unnecessary. We left feeling reassured and confident that our baby is in good hands.

This is a review about the cafeteria inside the hospital as I was waiting for the doctor to come back from lunch. I decided to try the cafeteria after hearing the nurses talk about the prices. The lunch special was a chicken fried steak, mashed potatoes, and vegetables I didn't get the vegetables and got two scoops of the mashed potatoes. The chicken fried steak was decent kinda tasted like Denny's and the mashed potatoes were instant and honestly tasted like a cheap mac & cheese. The price was decent only $11.40 my next appointment. I will probably try what the next special is as well.

10/6/2025 UPDATE: Despite Riverside Medical Clinic's response to my review, indicating they want to work with me, no one has reached out. I followed their instructions to give my contact info. (Even though ALL my info can be found in their system for over 20 years). Clearly their response was for "show". For many years I have enjoyed Telemed appts with my endocrinologist to review my every 6 Mos. lab results. Today my next appt had to be canceled bc U.H.S. has purchased Riverside Medical Clinic and no longer offer telemed appt. This will, no doubt, cost RMC some business. Im over 80 y.o. and am not as mobile as I once was, only driving when necessary. UHS is causing RMC to digress in today's world!