Optum - Rialto

I have had the worst experience. Deborah Anderson was my provider and she helped me then disappeared. I have sent the office messages and no one responds. I have called, no answer. I just called Optum and they mentioned the office closing. How come no one sent out a message to patients to say this? This whole experience has been very weird and off putting. I will not be back.

Dr.Paul Chen is the worse Doctor! I called in my refills (for depression) before I was out,he never responded,after 4 days they put priority, he never responded, it's been over a week with three Prioritys for him to know I'm out of my antidepressants,did not respond!Now today he said I have to make a appt knowing I'm out of my medicine and can't get in till a month later! Reported to his supervisor ( heard nothing from them!) It's so crucial that you don't stop abruptly with these medications and he still didn't refill them!! My body's freaking out and he could care less!!!

New Doctor!!! Doctor Reynaga is the best doctor we have ever seen here! Dr. Reynaga advocates for his patients!! A true breath of fresh air Optum Rialto!!

The entire staff is very kind and attentive. They always take the time to answer any questions I have about my prescriptions. Everything is very clean and very professional. I love this pharmacy.

I waited over 2 weeks for an appointment. The grace period is only 10 minutes I went over by a minute and my appointment was canceled. Which I find very ridiculous being that I called in explaining my situation and how sick I was, on top living over an hour away. This place was much better when it was pinnacle. The lack of care and empathy is the reason why I'm currently looking for another provider. I will never come back here or ever recommend anyone.