UCLA Health Porter Ranch Primary & Specialty Care

Absolutely Awful Experience - Never Coming Back I had one of the most frustrating and disappointing experiences at this location today. It was my very first time seeing a specialty doctor, a podiatrist, and given that I'm dealing with an injury, mobility is already a challenge. I called ahead to let them know I was running late--by no more than 15 minutes--and was told it would be fine. I arrived in the lobby at 9:58 AM, but due to a line at check-in, I wasn't able to speak to the receptionist until 10:02 AM. That's literally 2 minutes past my appointment time--and I was already in the building waiting! The receptionist coldly told me the doctor had "already left for the day." Seriously? Two minutes late and no grace, no care, no understanding? To make matters worse, the receptionist had an incredibly rude and dismissive attitude, like she couldn't be bothered to help or show a shred of compassion. If you can't speak to patients with basic decency and professionalism, you shouldn't be in a patient-facing role--this clearly isn't the career for you. I cannot believe this is how they treat someone who is injured and trying their best to get care. There was absolutely no effort to accommodate or even explain things politely. I walked away in pain and completely disrespected. I will never be returning to this location and strongly suggest management seriously rethink how they train their front desk staff. A little empathy goes a long way--clearly something this office severely lacks.

My first visit with Dr Razikeen after making an appointment this week. He was informative, cheerful, ordered x-ray of my wrist, and reviewed my x-ray same day! (I hope he's available if I need to see a MD later this year!)

Most expensive doctor visit of my life. I was told by the UCLA doctor to do X-rays again even though I'd just done them at a different doctor's office and told her. But she said "they're cheap, you can just do them here" to save the hassle of contacting the previous doctor's office. I received a bill for $400 for X-rays and $600 for the doctor's visit after insurance. To me, that is not cheap. I won't be returning for the follow up appointment because it will probably be another $600, so this was basically a waste of money and time.

The communication from provider to patient is ineffective. Cancelled my appointment after waiting 4 months (August 2023) and didn't communicate effectively. Then they just told me when I got there that the appointment was cancelled. The next available appointment the provider has is April 2024? Why do I have to go back to the line just because the provider is not available today? And when you cancel appointments, please call or text so we can acknowledge that the appointment was cancelled. I'm really disappointed with UCLA. Especially the staff at this location.

Super terrible service with super high charges! I checked my bill from UCLA health for my first visit on MyChart app yesterday. However, I am so confused about the incredible high cost of my first office visit in UCLA health clinic (Location: UCLA health Porter Ranch) The bill showed me that my office visiting fee cost $1360 (my insurance paid more than $500, and I should pay more than $800). I think it's a unreasonable fee for a patient, so I need an reasonable explanation about this cost. Then, I called UCLA health billing department for a reason, but no one can explain it for me, and they also made excuses to stop me to contact with their supervisor( they said their supervises are on vacation during "pandemic"). Later, I called the UCLA health for my doctor visit records for re-checking what kind of service did i enjoyed except a office visiting which lasted for less than 30 minutes. However, their staffs just promised me but it's just a promise. By the way, i have to say that I didn't request and agree any other special medical service and exam during my first doctor visit. In addition, no one had told me anything about this unusually high cost in advance before I went to visit. If I had known the "truth" about UCLA health, I would not choose them, because of their terrible service and ridiculous high office visit fee. Thus, everyone, you should be careful their eager for money.