Berkeley Cardiovascular Medical Group

We are very disappointed with our experience at Berkeley Cardiovascular. We have had ongoing problems with communication. We have not gotten return phone calls, even when it's about an important medications issue. So we call again . . . and again. The Oakland office has a voicemail that says "We're open. Press one to leave a message." We press one and it disconnects us. Repeatedly.We call the other office and let them know and the receptionist laughs (very rude). We show up in person at the Oakland office on time and we are asked to wait. We wait 40 minutes. We go up to the receptionist and she does not help us for a long time (she is not on the phone, she is doing paperwork). She finally interrupts her paperwork to help us. It turns out she forgot to tell the nurse we are there. She does not apologize. Very frustrating and disappointing experiences.. We only got to see the actual doctor once. He was nice but he miscommunicated about one of the medications. We are looking for another cardiologist.

Dr. Stephens might be a great doctor, but unfortunately, I never had the opportunity to meet him. Whoever answers his phone calls should take a vacation so she can be less rude while talking to patients. Or take some communication courses to learn how to be kind even when you hate your job. She is the voice for the office, so she sets the tone for Dr.Stephens and other doctors; I can only imagine her unjoyful tone making patients sicker from being forced to talk to a Grinch.

Good doctors, but horrible staff. I had to use this facility due to location constraints. The appointment with the doctor went well - Dr. Greene is extremely patient and worked through the details with us. He asked for us to get an echo done and that his staff will call after the echo. A week has passed since the echo and we called nearly every day afterwards to figure out the results. While the front desk staff is courteous, they simply lacked followup skills to figure out why the report is taking so long. They did not followup with the lab and neither would they call me to explain the delay. We got hold of the procedure coordinator in Dr. Greene's office (I am withholding the person's name out of decency) after waiting a week - hoping she could help resolve this. She was totally irritated that we bothered her. After hearing my frustrated appeal, she said she will check with the front desk and have a nurse call me. She asked me to never call her back. I have never met such a disrespectful and angry person in the medical industry. I think the facility has great doctors, but you will have problems getting timely or appropriate followups from the office staff. If you have a choice, go elsewhere.

RUDE!!! Stay away! The female doctor was so rude to my dad and super arrogant the whole time. She also said some really hurting words to my dad during the phone appointment. We switched to another hospital right after the appointment.

Have to weigh in, here, so people know the kind of experience they're likely to receive. Yes, the front office staff could use some work, but my cardiologist is top-notch. Dr. Watt is incredible. He has been the first doctor I've had in a LONG time who's spent the time to get to know my case. He asked me TONS of questions, from many different angles, genuinely trying to understand my case. When he repeated back his understanding, it was SPOT ON. I feel like it's becoming more and more rare to find a doctor who makes you feel like YOU are their priority, and not just one of 100 other patients attempting to lay claim to their time. If you want a good cardiologist, brave the front office staff and come here.