Patient
I would like to divide my review into two sessions: 1) Dr. Quan: I like Dr. Quan. He listens well, does not rush and answers my questions in very detail. 2) Office: Office staff is polite and courteous. However their time management is not up to par. I had an appointment with Dr. Quan and I had to wait for 1 hours in the office sitting. The office told me Dr. Quan had an emergency in the morning and running the behind his schedule. Why didn't you tell me before? I can easily reschedule my appointment or come a later time or at least bring my computer so I can work. Empathy is the key with human relationships. Treat someone the way you want to be treated. Hope this review will help the office to improve the time management.